Description
Join our growing Service Cloud team as a Sales Specialist, where you will be responsible for leveraging the untapped opportunity across Service Cloud including Field Service, Service Cloud Voice and Digital engagement.
You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Sales Specialist will formulate and implement a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the enterprise space. This role will work both with MB or COMCL customer existing accounts as well as prospect and seek to build new relationships in a set of assigned territory.
Your Impact:
This is a unique position that collaborates internally and externally to position the incredible value of key Service Cloud solutions including Field Service, Service Cloud Voice and Digital Engagement for Customers and Prospects.
You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will identify opportunities across the Service Cloud solution to help them reach their business goals and blaze new trails within their organizations.
You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.
Responsibilities:
Your responsibilities for this role will be to:
- Develop and implement successful campaigns across the Service cloud L2 and L3 install base, prospects and whitespace
- Personally build new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities
- Leverage business from new & established relationships
- Strategise, negotiate & close business
- Understand the commercial aspects of the Service Cloud solution
- Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business as related to their contact center needs
- Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities
- Be customer facing as required
Sector:
Sales Specialist is a high energy team. You will need to work across a significant number of opportunities to make your number
Key characteristics:
-Ability to amplify the Service Cloud message and multiple the message across all key stakeholders whether internal or external
* Ability to multi task
* Committed to continuous learning.
* Curious - always asking why
* Ability to collaborate with multiple internal plus external stakeholders to drive the best outcome for the customer and Salesforce
* Enjoy developing a strategy and bringing everyone along on the journey. Ability to execute on that strategy
* Strong sales discipline
* Resilient, fearless and works well in a team
* Fabulous negotiation and collaboration skills
* Sees a path forward no matter the challenges
* Enjoy running a high energy sector.
* Travel may be required.
* Strong organisational and time management skills
* Enjoy working with customers and taking them on the Salesforce Customer Journey
* Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.
